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Disability Claims Manager

Toronto, Ontario

Disability Claims Manager


Location: Toronto (Remote option available)


We have partnered with a thriving Toronto-based insurance client in their search for a Disability Claims Manager. This role would include effectively managing the information gathering, assessment, payment, expenses and risk associated with weekly indemnity and long-term disability claims. You will have the opportunity to work closely with the disability management team and reinsurance partners to find creative solutions to meet their customer's needs by focusing on timely, sustainable, and safe return to work. This is a position with room for growth for the right individual. Critical factors for success in this role will depend on the candidate’s commitment to a high level of pro-active claim management, accountability, communication skills, business acumen and pride in ones work



  • Investigate, evaluate and determine eligibility for initial and ongoing payment claims based on medical information, job requirements, non-medical factors, contract terms, and industry protocols within established service standards
  • Manage active claims duration by utilizing best practices
  • Conduct telephone interviews with claimants and employers
  • Ensure accurate and timely documentation of all communication with customers
  • Construct and implement a detailed case management plan on each file with a focus on a timely, sustainable and safe return to work.
  • Collaborate with the in-house return to work facilitators to design and monitor return to work programs
  • Ensure proactive communication with our customers regarding claim status and developments



  • Recent university grads (0 to 5 years) from Biology, Kinesiology, Life Sciences or Psychology
  • Strong leadership skills are a must, including:
    • Active listener / Excellent communication skills (all media / all audiences)
    • Leadership / Coaching / Servant-Leadership Approach
    • Courage / Initiative / Action bias
    • Creative problem solver / Data-based root cause solution bias
    • Emotional intelligence / Self-aware / Open mind
    • Cognitive Adaptability / Quick Learner / Systemic Thinker


How to apply

All interested and qualified applicants can apply directly to our Lead Recruiter Peter Mills at peter.mills@talentlab.com. Although we thank all interested applicants, due to the high volume, only those in consideration will be contacted.

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